While ease of use is a
major design consideration in everything we do, the fact is, communications
systems and networks are growing in
complexity every year. Further, new applications such as distance learning, are
requiring skills that are frequently beyond
Rycatís newest service,
training and performance support, is designed to counter this trend.
This ensures that operators and end users have the necessary skills to use the
system effectively and efficiently.
Training sessions are
targeted to each user group, designed to deliver only what is needed, rather
than nice to know material.
support is also addressed through the use of performance support mechanisms such
as job aids, step action tables for commonly
used functions, customized J-I-T reference materials, and others.